“I don’t know what I ever did without Tel-Com,” says Lori Ann Stone, sales manager at A1 RV Sales and Body Shop. A1 provides sales, service, and parts for recreational vehicles.
With a very busy staff, there was no way to meet the demands of answering every phone call or even listening to the answering machine. “Many walk-in clients require our complete attention,” Stone says. “We did not want to ever miss a call.”
Like being open 24/7.
When people take their RVs out on the weekends, A1 needs to be available in case there is an accident. With Tel-Com, the body shop was not only open during business hours but available 24/7. “With Tel-Com answering our phones, we are now able to get with anyone who is in need when they are in need,” says Stone.
How the answering service works.
When a customer calls, and A1 staff are unable to pick up by the fifth ring ( with clients, after hours or holidays) the call is automatically forwarded to the answering service. Tel-Com picks up, takes the message and immediately sends it to the designated A1 team member. “Whether we are meeting with customers, it’s after hours, or on weekends, Tel-Com captures all the business that we might otherwise have missed out on.”
· phones are forwarded 24/7
· Rings 1 – 5 to A1 shop
· 6th ring forwards to Tel-Com
· message taken and immediate dispatch
An answering service you can count on.
Stone says she would not do anything different in regard to using Tel-Com answering services. Not only does she appreciate what Tel-Com does for A1 business, she has a great relationship with their staff. “They are really terrific!”
Tel-Com appreciates the opportunity to work with time-critical businesses like A1 RV Sales and Body Shop. We are honored to be your support team! Please contact us for more information about taking advantage of Tel-Com's services.
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As a business, Corazon Real Estate is always looking for the most cost-effective way to solve a business problem; for example, how to be ready and available, and sound good, no matter when a phone call is made. "We can’t always be open and still expect to earn a profit (yes, it’s a dirty word, but personal fulfillment doesn’t put the kids through college). As a property management company, we have to be ready to take care of people 24/7/365, because emergencies don’t care what time it is or what I’m doing when you call," remarks Tony Chinnici, Broker/President of Corazon Real Estate.
Most after-hours calls to a property management company have to do with a problem:
Having a professional, consistent answer for that phone call is imperative, helping to set the tone for the conversation with the caller, and it is HARD to find this in the answering service market today.
Tel-Com: What was the breaking point that made you choose Tel-Com?
Chinnici: We worked with another company for years before we worked with Tel-Com. Working with that company began as a good experience, but then over time we started to get more and more negative feedback – like not actually answering the phone! They were less expensive at first, but then their rates jumped and the quality of their work actually diminished. Shopping for a new service began, and I found in my search that Tel-Com has considerable experience, and systems in place, for working with property management companies with a per-company, customized format. The price may not be bargain-basement, but I don’t want bargain-basement service for our tenants and clients. I want a professional presence, and that’s what I have with Tel-Com.
How is your answering service set up?
Corazon Real Estate manually forwards their phones to Tel-Com at 5pm each day, and then manually unforwards their phones at 9:30am each day. Tel-Com operators aim to answer calls by the third ring. As successful real estate agents and property managers Corazon has a high call volume, and the phones really do ring 24/7/365!
"I have never had a complaint about the answering service we use, and in our business, sometimes it almost seems as though people are searching for things to complain about. I appreciate that I can focus on solving problems in our business without having to worry about how our calls are handled while the office is closed." Tony, Corazon Real Estate
Answering Service Successes
Tel-Com gets great pleasure out of boosting the bottom line for its clients. We applaud our clients and their successes. We thank them for allowing us to be part of their team!
Take a look: