Answering Service Success
24 Hour Answering Service How would you like to boost your profits and get a little free time starting this week? Tel-Com has been answering phones since 1985. We have the knowledge and experience to be the voice of your company! We take great pride in representing your company over the phone, assisting your customers and helping your business grow.
So how does that boost my profits? 85% of new callers will hang up and move on to your competition if the phone is still ringing after 5 tones or worse, if it goes to voicemail. Caller confidence and trust begins the moment they hear a real person and that translates into doing business with you. Just the crucial business step of having a person answer your callers live, even if only to take a message and reach the intended person with a text message or email, will guarantee you the opportunity to gain a new customer.
I've got doubts. An answering service is not for everyone, and we will be the first to tell you that Tel-Com may not be the right fit for you. Our retention rate is 99% because we hand-pick businesses that we know will succeed in our program. Your success is our success. Neither of us benefit if we are a mismatch and we’ll be the first to help find what does work for your business. We support each client’s business success through our 30 years of experience in Best Practices and superior customer service.
Using an answering service can give unexpected perks to a business owner. When Greg of Whole House Fan Company realized he just couldn't handle the calls anymore, and it wasn't in the budget to hire a full-time receptionist, he handed the phones over to Tel-Com. He was in for a surprise.
Greg is a family man, and he was constantly put in the position of choosing to talk to a client or to his wife. And at home, he had to make the choice between talking to customers or spending time with his 3 children. The phone rings, the children give you that pleading look. As a business grows, being pulled in multiple directions takes a toll.
Whole House Fan Company has all of its calls forwarded to Tel-Com, and Greg is breathing easier and enjoying being the family man.
"I have those little moments of the day to breathe and be with my family. Knowing my phone is being answered at 6 or 7 when I'm having dinner or tucking my kids in, it's invaluable."
Whole House Fan Company offers a unique product that draws phone calls in the evenings and weekends. It's a product driven by direct word-of-mouth referrals. Friends at a dinner party will be impressed with the cool temperature of a sunny, California home, and exclaim, "I gotta have one of these fans!" People want to do business when they're excited about it. Greg has observed that potential clients are turned off by the unprofessionalism of voicemail, but "if they reach a live person, it's huge--it shows them that we're working hard to take care of our customers."
What are some other surprising perks about using an Answering Service?
I can focus on driving!
Business owners nationwide can relate to the stress of trying to juggle a Bluetooth device, clipboard, and a steering wheel. Dedicated to customer service, it is hard to ignore an incoming call, or to pull to the side of the road and risk missing the destination appointment!
Batching tasks boosts sales!
Greg has mastered the art of batching his sales calls. Instead of randomly calling people back and struggling to keep track of his notes, he can sit down in an uninterrupted area and time frame, with a pen and notepad and give potential customers his undivided attention.
Any other tips for Tel-Com users?
Tel-Com appreciates the opportunity to work with customer service-oriented business owners like Greg of Whole House Fan Company. We are excited to be your support team! Please contact us for more information about taking advantage of Tel-Com's services!
When a customer calls Barnett Medical Services the matter is urgent. The medical waste disposal industry is highly regulated; waste from medical facilities needs to be disposed of and treated in a limited number of days. Waste removal companies like Barnett Medical Services must answer every phone call and schedule the waste pick-up immediately. Smaller medical facilities are usually up against a deadline by the time they call for waste removal. These clients will face fines if the phone goes unanswered!
Barnett Medical Services met AA Professional Communications (a subsidiary of Tel-Com) over 15 years ago when they were located in the same building. The office staff at Barnett was feeling the stress of customer deadlines as the company grew. Receptionists were tripping over each other answering the phones, and then losing time for the more important tasks of completing the waste disposal job. It was time to try an answering service!
Rich, owner of Barnett Medical Services, noticed the immediate stress reduction in the office. As the phones quieted down the office staff was able to concentrate and complete tasks efficiently. "It would not be cost-effective for me to have someone in-house doing what they do," Rich notes, "Now we use our resources in a more productive manner; they've saved me a lot of money!"
"The answering service is excellent at triaging urgent calls and getting them to me immediately. They keep our communication line accurate, detailed and timely! We are growing at a rate of 30% a year because we communicate with our customers!"
Tel-Com and AA Professional Communications appreciate the opportunity to work with time-critical businesses like Barnett Medical Services. We are honored to be your support team! Please contact us for more information about taking advantage of Tel-Com's services.
Tel Com is a national answering service, offering high-touch customer service to both its users and end-users (your clients!).
Tel Com's client list includes sole proprietors and small to medium businesses in the following cities: