Medical Waste Industry demands immediate customer service!

When a customer calls Barnett Medical Services the matter is urgent. The medical waste disposal industry is highly regulated; waste from medical facilities needs to be disposed of and treated in a limited number of days. Waste removal companies like Barnett Medical Services must answer every phone call and schedule the waste pick-up immediately. Smaller medical facilities are usually up against a deadline by the time they call for waste removal. These clients will face fines if the phone goes unanswered!

Barnett Medical Services met AA Professional Communications (a subsidiary of Tel-Com) over 15 years ago when they were located in the same building. The office staff at Barnett was feeling the stress of customer deadlines as the company grew. Receptionists were tripping over each other answering the phones, and then losing time for the more important tasks of completing the waste disposal job. It was time to try an answering service!

Rich, owner of Barnett Medical Services, noticed the immediate stress reduction in the office. As the phones quieted down the office staff was able to concentrate and complete tasks efficiently. "It would not be cost-effective for me to have someone in-house doing what they do," Rich notes, "Now we use our resources in a more productive manner; they've saved me a lot of money!"

"The answering service is excellent at triaging urgent calls and getting them to me immediately. They keep our communication line accurate, detailed and timely! We are growing at a rate of 30% a year because we communicate with our customers!"


Tel-Com and AA Professional Communications appreciate the opportunity to work with time-critical businesses like Barnett Medical Services. We are honored to be your support team! Please contact us for more information about taking advantage of Tel-Com's services.