“I don’t know what I ever did without Tel-Com,” says Lori Ann Stone, sales manager at A1 RV Sales and Body Shop. A1 provides sales, service, and parts for recreational vehicles.

With a very busy staff, there was no way to meet the demands of answering every phone call or even listening to the answering machine.  “Many walk-in clients require our complete attention,” Stone says. “We did not want to ever miss a call.”

Like being open 24/7.
When people take their RVs out on the weekends, A1 needs to be available in case there is an accident. With Tel-Com, the body shop was not only open during business hours but available 24/7.  “With Tel-Com answering our phones, we are now able to get with anyone who is in need when they are in need,” says Stone.
 
How the answering service works.
When a customer calls, and A1 staff are unable to pick up by the fifth ring ( with clients, after hours or holidays) the call is automatically forwarded to the answering service. Tel-Com picks up, takes the message and immediately sends it to the designated A1 team member. “Whether we are meeting with customers, it’s after hours, or on weekends, Tel-Com captures all the business that we might otherwise have missed out on.” 

·        phones are forwarded 24/7
·        Rings 1 – 5 to A1 shop
·        6th ring forwards to Tel-Com
·        message taken and immediate dispatch
 
An answering service you can count on.
Stone says she would not do anything different in regard to using Tel-Com answering services. Not only does she appreciate what Tel-Com does for A1 business, she has a great relationship with their staff. “They are really terrific!”

Tel-Com appreciates the opportunity to work with time-critical businesses like A1 RV Sales and Body Shop. We are honored to be your support team! Please contact us for more information about taking advantage of Tel-Com's services.

Three years ago Mark, owner of Carpet Cops, returned a customer's call only to find that in just ten minutes the competition had already been contracted to handle the $20,000 water damage restoration project. Mark knew it was time for a change. The profit incentive of using an answering service was now painfully obvious.

In the carpet cleaning business it is important to answer the phone right away, but in the water damage business it is mandatory! Carpet Cops handles water damage restoration claims; when these customers call they're in the middle of an emergency and need an immediate solution. 

"Using an answering service has added significant sales to my business. In this industry people go through the phone book and just keep calling until they reach someone," comments Mark who was once confident in his ability to return calls right away. 

Every business is slightly unique in their reasons for using an answering service. Because carpet cleaning takes Mark and his staff on the road and to residential areas with poor reception, they don't always hear the phone ring or can't have a proper conversation with the customer over the static. 

How is your Answering Service set up?
Carpet Cops uses multiple phone numbers to advertise to all the different regions they service; all of these calls are directed to one line. The phone rings four times before the line is directed to Tel-Com, giving Mark the chance to field customer calls personally.

The phone rings four times before the line is directed to Tel-Com, giving Mark the chance to personally field calls from known customers and area codes he recognizes.

If a caller sounds distressed or mentions water damage Tel-Com immediately puts out an APB for Mark: they text him and call his home number until he is reached. This allows the Carpet Cops staff to connect and schedule with customers in crisis.

The addition of Tel-Com has helped Mark manage his time more efficiently. He can easily sort through non-critical messages (sales calls and blind phone solicitations) and return those calls as his schedule allows, while giving him more time to call his actual VIP customers (and his family!) who are calling for service. The other benefit Mark has realized is that most "robo-dial sales calls" never leave a message with Tel-Com! 

"I want to thank Tel-Com for helping me grow my business. I receive the critical calls that are so necessary to be responsive to my clients. I want to thank Corrie and the whole group for answering the phone and relaying an exact message which is so important for making my business grow." Mark, Carpet Cops

Tel-Com appreciates the opportunity to work with time-critical businesses like Carpet Cops. We are honored to be your support team! Please contact us for more information about taking advantage of Tel-Com's services.