Three years ago Mark, owner of Carpet Cops, returned a customer's call only to find that in just ten minutes the competition had already been contracted to handle the $20,000 water damage restoration project. Mark knew it was time for a change. The profit incentive of using an answering service was now painfully obvious.
In the carpet cleaning business it is important to answer the phone right away, but in the water damage business it is mandatory! Carpet Cops handles water damage restoration claims; when these customers call they're in the middle of an emergency and need an immediate solution.
"Using an answering service has added significant sales to my business. In this industry people go through the phone book and just keep calling until they reach someone," comments Mark who was once confident in his ability to return calls right away.
Every business is slightly unique in their reasons for using an answering service. Because carpet cleaning takes Mark and his staff on the road and to residential areas with poor reception, they don't always hear the phone ring or can't have a proper conversation with the customer over the static.
How is your Answering Service set up?
Carpet Cops uses multiple phone numbers to advertise to all the different regions they service; all of these calls are directed to one line. The phone rings four times before the line is directed to Tel-Com, giving Mark the chance to field customer calls personally.
The phone rings four times before the line is directed to Tel-Com, giving Mark the chance to personally field calls from known customers and area codes he recognizes.
If a caller sounds distressed or mentions water damage Tel-Com immediately puts out an APB for Mark: they text him and call his home number until he is reached. This allows the Carpet Cops staff to connect and schedule with customers in crisis.
The addition of Tel-Com has helped Mark manage his time more efficiently. He can easily sort through non-critical messages (sales calls and blind phone solicitations) and return those calls as his schedule allows, while giving him more time to call his actual VIP customers (and his family!) who are calling for service. The other benefit Mark has realized is that most "robo-dial sales calls" never leave a message with Tel-Com!
"I want to thank Tel-Com for helping me grow my business. I receive the critical calls that are so necessary to be responsive to my clients. I want to thank Corrie and the whole group for answering the phone and relaying an exact message which is so important for making my business grow." Mark, Carpet Cops
Tel-Com appreciates the opportunity to work with time-critical businesses like Carpet Cops. We are honored to be your support team! Please contact us for more information about taking advantage of Tel-Com's services.
Answering Service Successes
Tel-Com gets great pleasure out of boosting the bottom line for its clients. We applaud our clients and their successes. We thank them for allowing us to be part of their team!
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