Answering Service Success
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 Rent-All Rentals has been serving its community since 1985. Known for its wide range of equipment rentals and local expertise, the team has always taken pride in providing hands-on, in-person service. When a new owner stepped in, one of his first priorities was to improve customer service, streamline communication, and catch every opportunity to connect with potential customers. But there was a problem--the phone. “We were missing calls constantly,” he shared. “The guys were under a piece of equipment, loading trailers, or helping walk-in customers. Everyone was doing the best they could, but we just didn’t have a great system in place.” For a few months, he routed extra calls to his own phone. That worked… until it didn’t. I couldn’t answer everything either. I’d be in a meeting, on the road, or deep in another task.” His web designer mentioned Tel-Com as a solution—and while he didn’t jump on it right away, the idea stuck. Eventually, after testing out the logistics and getting the system dialed in, Tel-Com was turned on for RAR. And then came the day that changed everything: a wave of calls came through Tel-Com in just a few hours. One of RAR’s long-time managers—who’s been there 20+ years—looked up and said: I had no idea how many calls we’ve been missing. This is a lot.” So we asked Rent All Rentals a few questions about their experience with Tel-Com:Q: What’s been the biggest change since adding Tel-Com? A:We’re not missing opportunities anymore. Every call is captured, and we’re able to follow up with customers quickly—even if we can’t get to them right away. That alone has brought in more business and helped us serve people better. Q: How has it helped your team? A:We didn’t want to hire a full-time receptionist just to answer the phone—but we also didn’t want to keep letting calls go to voicemail. Tel-Com gives us the benefit of a front desk without needing more staff. It’s helped us scale without sacrificing service. Q: What’s your favorite feature of the Tel-Com system? A: The text message notifications have been a game-changer. As soon as a call comes in, our team gets a quick text with the message. We can instantly see what the customer needs—and in most cases, we already have the answer by the time we call them back. It’s fast, clear, and saves us a ton of back-and-forth. Q: What would you say to other small business owners? A:If your phone is ringing and no one’s picking up—it’s costing you money. Tel-Com makes it easy to stay on top of communication while staying focused on what you do best. At Tel-Com, we love seeing businesses like Rent All Rentals thrive. Whether you're a solo operation or a busy team, our answering service helps you stay responsive, professional, and connected--without adding to your payroll. Want to share your success story? We’d love to feature you next!Tel-Com Answering Service: Empowering Businesses with Uninterrupted Growth and Work-Life Balance12/18/2024
Our customers love the peace of mind that Tel-Com's answering service brings. It's invaluable for them to know that their business phones are being handled professionally, allowing them to focus on family and unwind after a long day. With this seamless support, customers are gaining new clients and making remarkable strides in projects while enjoying over 2,000 hours of uninterrupted work and personal time.  Tel-Com's answering service provides the flexibility businesses need to thrive. By managing 200 incoming calls effectively, our customers have seen impressive growth, adding new clients, launching more websites, and achieving their goals without sacrificing quality family moments. Our team ensures no call is missed, empowering businesses to deliver top-tier customer service around the clock. If you’re ready to transform your communication strategy and reclaim your personal time, let Tel-Com’s answering service help your business grow effortlessly.
Our trusted solution allows businesses to handle more projects, nurture new leads, and stay organized without compromising valuable time with loved ones. Customers have shared that this answering service has positively impacted their productivity and revenue, becoming an essential resource for growing businesses. With Tel-Com's unwavering support, clients can focus on strategic priorities and make confident strides toward success while we handle their incoming calls like trusted partners.  Imagine running a business that takes you around the globe. Sounds fun, right? Now imagine needing to take and make phone calls with spotty cell service, international roaming charges, and differing timezones from your customers. Kind of takes the fun out of enjoying the beach, doesn't it? That was the experience that Patty and Kathy from Patty's Tours of Reno, Nevada were facing as they traveled with large group tours to places like the Bahamas, Ireland and Africa. In the middle of the night or the middle of a congratulatory toast, they would receive a phone call from a customer wanting to book their next tour. Torn between providing an amazing experience for their customers on tour with them, and giving excellent service to customers from their next upcoming tour--something had to change. Patty's Tours had heard about Tel-Com Answering Service from another growing business trying to juggle working for clients with answering the phone. Patty laughs, "I have such a control issue that I have a really hard time not answering the phone." Kathy chimes in, "She's nosy! She likes to hear from our guests and know exactly how their experience was!" Many business owners can relate to this fear of handing over the voice of the business. Business owners want consistency and control in the connection between sales and customers. Giving up this control has been one of the best business decisions for Patty's Tours. Now, calls don't get missed when they're out on the road. How do you have your Answering Service set up? Patty's Tours sets the phone to forward when they're on the road, or if they need some R & R for the evening. The answering service sends a text message to both Patty and Kathy, which allows both business partners to stay up to date on any emergencies. This is helpful when a customer is running late to meet them at the bus! They can each assist in passing on messages to the driver and the rest of the group. At the end of the day, Patty and Kathy sit down and review the calls that came in during the day, and divvy up return calls. All messages also come through to their email, which is extremely helpful when traveling out of town with inconsistent cell service. Email acts as a back-up and a place to retrieve customer information. What do you love most about using an Answering Service? "The bill is so cheap! This is such an affordable way to expand a business' presence and ability to serve more customers," Patty comments. Kathy adds, "I have worked for answering services before, and what I love about Tel-Com, specifically, is that I can talk to an operator and give them changes to the script. So--if we're going to be out of town for a long cruise, I can ask the operator to pass that information onto our customers. This helps with our customers' expectations." Patty, with that wise glow in her eyes, offers in thanks, "There's a beautiful piece to making a business virtual. We're on a beach in beautiful 90 degree weather and have the ability to jump on the phone for an hour. Tel-Com helps make this lifestyle a reality." Interested in testing out an Answering Service? Give us a call and mention our Featured Client: Patty's Tours! 
Waking Girl Web Design, a Reno company, came to us twice. The first time, this one-woman show turned us down, wanting a service that would dive a little deeper into the every day operations of her business. She hired an assistant at $2000 a month, and handed off the business phone and some of the responsibilities of the business. The new found freedom from the phone felt great, but after a few months, was not a justified expense. The phone was not answered reliably, as the assistant was just one human--who got sick, had family issues, and couldn't possibly answer 3 clients all calling at the same time. The business owner took the phone back and reviewed Answering Service options again. The low rates of Tel-Com made for an easy decision, especially after footing the bill for 20 times more than her qualified package. Waking Girl Web Design experienced an immediate and dramatic boost in sales and uninterrupted work time. Don't believe us? Take a look at our client's review: Thank you, Tel-Com for faithfully answering my business phone for the last 3 months. With 200 incoming calls we gained 20 new clients, 17 new websites, handled more than 120 projects and gained over 2100 hours of uninterrupted design, sleep and family time. If it's possible to love an Answering Service, then... I do. --Waking Girl Web Design We asked Waking Girl Web Design to tell us a little bit more about how our Answering Service has helped her. Q. What has surprised you the most about using an Answering Service? A. I knew that phone calls made me anxious, but I didn't realize why. I don't like being caught off guard. I'm a people-pleaser and I like to have answers and information for people on-demand. Now that I can call people on my terms and my time, I'm able to call back with confidence. Usually there's enough information left in the message for me to find the answer or just solve the problem before returning the message. I'm also able to respond to people by email, which saves me a lot of time. Q. How has it affected your personal life? A. I didn't realize how often my family and friends were calling during the work day. Since I work from home, it's easy to blur the lines of business/pleasure time. Now I get really polite text messages from my family asking if I'm available to chat. And the super cool thing about taking a break and chatting with my mom mid-day--our conversation is never interrupted by the beep beep beep of an incoming call! That's a relief! I can truly take breaks now and focus on the person I'm talking to. Q. How have your clients responded to the change? A. I'll admit, a few VIP clients were confused and offended at first. They really wanted to feel like they could get a hold of me whenever they wanted. I showed them the benefits--by fixing the problem within minutes of their phone call, and then calling them back and directing them to their website to see the changes. That resolved their view on the Answering Service real fast! New clients absolutely love it, and know from the get-go that my time is valuable and that most of our work will be completed through email. Waking Girl also commented on her move to a new timezone. Because we are a 24/7 answering service, our clients are free to switch timezones without end-users even noticing! All Tel-Com clients are invited to share their success stories. Our customers are amazed by how Tel-Com’s affordable answering service expands their ability to reach more clients while maintaining high standards. They appreciate the flexibility of communicating script changes and business updates directly to our operators, ensuring a smooth and personalized customer experience.  Businesses using Tel-Com’s answering service enjoy an expanded presence while reducing communication costs. Our operators handle changes to scripts and customer information with precision, so companies can travel or attend to other priorities with peace of mind. With seamless communication between operators and businesses, customer expectations are managed effectively, building trust and maintaining strong relationships.
This service empowers businesses to stay connected with their clients even when they're unavailable, providing a tailored solution that aligns with each company's needs. Our operators deliver a consistent customer experience that mirrors your business values, ensuring customer satisfaction and reinforcing your brand's reputation. Our customers inform us that they are thrilled with Tel-Com's answering service. In just three months, they've gained new clients, managed numerous projects, and enjoyed uninterrupted time for design, sleep, and family. When it comes to staying productive, Tel-Com is the trusted choice.  Tel-Com’s answering service has proven to be a game-changer for businesses looking to enhance productivity and client satisfaction. According to reviews, companies can now focus on critical tasks like design, project management, and developing new websites, all while our team ensures no incoming calls go unanswered. This seamless phone management service has empowered companies to gain more clients, deliver exceptional service, and increase revenue by capturing every opportunity, even during peak hours or after business hours.
Our customers have reported incredible results, including onboarding new clients, completing multiple projects, and gaining thousands of hours of uninterrupted time for creativity and family. Tel-Com’s dedicated answering service keeps businesses connected while providing the flexibility needed for growth. With a reliable and personalized touch, our service enables companies to thrive, ensuring customer interactions are handled professionally while business owners focus on what matters most. Reach out to us today and experience how our answering service can transform your business’s communication and productivity! |
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