Answering Service Success
24 Hour Answering Service How would you like to boost your profits and get a little free time starting this week? Tel-Com has been answering phones since 1985. We have the knowledge and experience to be the voice of your company! We take great pride in representing your company over the phone, assisting your customers and helping your business grow.
So how does that boost my profits? 85% of new callers will hang up and move on to your competition if the phone is still ringing after 5 tones or worse, if it goes to voicemail. Caller confidence and trust begins the moment they hear a real person and that translates into doing business with you. Just the crucial business step of having a person answer your callers live, even if only to take a message and reach the intended person with a text message or email, will guarantee you the opportunity to gain a new customer.
I've got doubts. An answering service is not for everyone, and we will be the first to tell you that Tel-Com may not be the right fit for you. Our retention rate is 99% because we hand-pick businesses that we know will succeed in our program. Your success is our success. Neither of us benefit if we are a mismatch and we’ll be the first to help find what does work for your business. We support each client’s business success through our 30 years of experience in Best Practices and superior customer service.
It was 9 AM on the first Tuesday of the month. The salon was closed for the monthly team meeting, but that didn't stop the phone from ringing. Every few minutes the phone would sound, insistent on being answered. The hair stylists were brainstorming ways to improve the customer experience, and ways to give customers the feeling that they were VIPs. The phone rang again as if to say, "The answer is here!"
Tres Benzley, owner of Caliber Salon, recognized that while the monthly meeting was integral to improving standards, answering the phone every time it rang was a key part of making customers feel respected and valued. The receptionists could not be tasked with answering the phone, as their input was crucial to the team meeting.
Tel-Com was contacted and less than a week later, a script and system was in place.
Caliber Salon, being service-oriented, wanted the opportunity to answer incoming calls. They set up the system to go to the answering service on the third ring, allowing plenty of time for the in-house receptionists to get the call if possible. Being a busy salon, many times it is just not possible for the stylists and receptionists to handle incoming and outgoing phone calls, plus clients in-person. When a call is missed, messages are sent to the salon email account and to the individual stylists' phones as a text message. This allows for scheduling emergencies to be addressed by the appropriate parties, and for the salon to work together to give optimal service.
"We enjoy having an answering service that takes our calls when we are not available to take them on our off days, on weekends, late hours, holidays, and other times when we just cannot reach the phone. This service allows for us to reach those clients immediately if needed with the use of text and email. It also allows for us to be of better service following up with messages, scheduling and rescheduling, which allows for better client retention and better over all customer service." Tres Benzley
A selling point for Caliber Salon is their 24/7 reception. Clients are reminded that they are truly important when a business answers their calls.
Stylists and staff at Caliber Salon no longer have to make a choice between taking care of the client in front of them, or the client calling in, making for a low-stress work environment and a more fulfilling work day.
Tel-Com appreciates the opportunity to work with customer service-oriented business owners like Tres Benzley. We are excited to be your support team! Please contact us for more information about taking advantage of Tel-Com's services!