Employment Opportunities:

In-Bound Call Center
Salary $10 minimum
Reno, Nevada

Part-time, opportunity for advancement

Job Description:
Tel-Com has been a preferred telephone answering service since 1985 for over 1000 businesses nationwide. We have immediate openings for various shifts and positions. Position placement will be determined during interview process.

Our inbound call center handles calls for various clients in a professional, upbeat and friendly manner. Our Customer Service Representatives take calls ranging from order taking, emergency dispatch, appointment setting, customer service, event registration, call screening, call transfer, and more.

This position requires the candidate to be reliable, dependable and on time. Our call center operates 24/7, 365 days a year, including holidays. Candidates must be available to work weekends, including both Saturday and Sunday, as well as holidays. All new hires are considered part-time at 29 hours per week. Must be detail-oriented, adapt quickly to change, defuse difficult or irate callers, multi-task and possess great verbal and written communication skills.

Base Pay Rate $10 an hour minimum
*increased rates for experience and bi-lingual English/Spanish

Entry Level/No Experience Required
No travel
Relocation not covered

Requirements:

• Available to work weekends (includes both Saturday and Sunday)
  
• Available to work holidays – increase Holiday Pay rates
  
• Great Phone Voice
  
• Basic Office Computer Knowledge
  
• Type 35 wpm 80% accuracy
  
• Check email
  
• Perform Online information searches as needed and use Office Word and Excel Programs Version 2005 or later
  
• Be able to work in a team atmosphere, but independently when needed
  
• Adapt quickly to change
  
• Ability to defuse difficult or irate callers
  
• Ability to multi-task while remaining detail oriented
  
• Great verbal and written communication skills
  

Attributes

• Strong Work Ethic
  
• “Can Do” Attitude
  
• Flexible Mindset
  
• Friendly Personality
  
• Team Player
  
• Honesty and Integrity
  

Candidates must undergo a criminal background, drug screening and typing test. 
Tel-Com is committed to a drug and alcohol free workplace.