Answering Service Success
24 Hour Answering Service How would you like to boost your profits and get a little free time starting this week? Tel-Com has been answering phones since 1985. We have the knowledge and experience to be the voice of your company! We take great pride in representing your company over the phone, assisting your customers and helping your business grow.
So how does that boost my profits? 85% of new callers will hang up and move on to your competition if the phone is still ringing after 5 tones or worse, if it goes to voicemail. Caller confidence and trust begins the moment they hear a real person and that translates into doing business with you. Just the crucial business step of having a person answer your callers live, even if only to take a message and reach the intended person with a text message or email, will guarantee you the opportunity to gain a new customer.
I've got doubts. An answering service is not for everyone, and we will be the first to tell you that Tel-Com may not be the right fit for you. Our retention rate is 99% because we hand-pick businesses that we know will succeed in our program. Your success is our success. Neither of us benefit if we are a mismatch and we’ll be the first to help find what does work for your business. We support each client’s business success through our 30 years of experience in Best Practices and superior customer service.
As a business, Corazon Real Estate is always looking for the most cost-effective way to solve a business problem; for example, how to be ready and available, and sound good, no matter when a phone call is made. "We can’t always be open and still expect to earn a profit (yes, it’s a dirty word, but personal fulfillment doesn’t put the kids through college). As a property management company, we have to be ready to take care of people 24/7/365, because emergencies don’t care what time it is or what I’m doing when you call," remarks Tony Chinnici, Broker/President of Corazon Real Estate.
Most after-hours calls to a property management company have to do with a problem:
Having a professional, consistent answer for that phone call is imperative, helping to set the tone for the conversation with the caller, and it is HARD to find this in the answering service market today.
Tel-Com: What was the breaking point that made you choose Tel-Com?
Chinnici: We worked with another company for years before we worked with Tel-Com. Working with that company began as a good experience, but then over time we started to get more and more negative feedback – like not actually answering the phone! They were less expensive at first, but then their rates jumped and the quality of their work actually diminished. Shopping for a new service began, and I found in my search that Tel-Com has considerable experience, and systems in place, for working with property management companies with a per-company, customized format. The price may not be bargain-basement, but I don’t want bargain-basement service for our tenants and clients. I want a professional presence, and that’s what I have with Tel-Com.
How is your answering service set up?
Corazon Real Estate manually forwards their phones to Tel-Com at 5pm each day, and then manually unforwards their phones at 9:30am each day. Tel-Com operators aim to answer calls by the third ring. As successful real estate agents and property managers Corazon has a high call volume, and the phones really do ring 24/7/365!
"I have never had a complaint about the answering service we use, and in our business, sometimes it almost seems as though people are searching for things to complain about. I appreciate that I can focus on solving problems in our business without having to worry about how our calls are handled while the office is closed." Tony, Corazon Real Estate