Recreation Vehicle Sales and Body Shop Answering Services

 “I don’t know what I ever did without Tel-Com,” says Lori Ann Stone, sales manager at A1 RV Sales and Body Shop. A1 provides sales, service, and parts for recreational vehicles.

With a very busy staff, there was no way to meet the demands of answering every phone call or even listening to the answering machine.  “Many walk-in clients require our complete attention,” Stone says. “We did not want to ever miss a call.”

Like being open 24/7.
When people take their RVs out on the weekends, A1 needs to be available in case there is an accident. With Tel-Com, the body shop was not only open during business hours but available 24/7.  “With Tel-Com answering our phones, we are now able to get with anyone who is in need when they are in need,” says Stone.
 
How the answering service works.
When a customer calls, and A1 staff are unable to pick up by the fifth ring ( with clients, after hours or holidays) the call is automatically forwarded to the answering service. Tel-Com picks up, takes the message and immediately sends it to the designated A1 team member. “Whether we are meeting with customers, it’s after hours, or on weekends, Tel-Com captures all the business that we might otherwise have missed out on.” 

·        phones are forwarded 24/7
·        Rings 1 – 5 to A1 shop
·        6th ring forwards to Tel-Com
·        message taken and immediate dispatch
 
An answering service you can count on.
Stone says she would not do anything different in regard to using Tel-Com answering services. Not only does she appreciate what Tel-Com does for A1 business, she has a great relationship with their staff. “They are really terrific!”

Tel-Com appreciates the opportunity to work with time-critical businesses like A1 RV Sales and Body Shop. We are honored to be your support team! Please contact us for more information about taking advantage of Tel-Com's services.