The reception area is clearly visible through large double glass doors as you enter the building. The entire Tel-Com office is first floor access only, no need to use the stairs!
Original owners, Donald and Sharon Cortez (along with Gayle Roberts, not pictured) started their first answering service on August 27, 1985 and are now part of the parent company Tel-Com (which they acquired on 5/17/2000).
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Current managing owners, Corrie (Don & Sharon’s youngest daughter) and Marcelo Gita with their children; Ryu and Tali. Corrie has been working at Tel-Com her entire life, officially she joined the Tel-Com family in 2000 and has been here ever since. Marcelo joined Tel-Com in 2011.
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The switchboard was one of the first pieces of equipment used by original owner Gayle Roberts and much of our original staff.
We have evolved with technology to include (however are not limited to) live operator answer 24/7, automated customers assistance with operator option, text with reply confirmation and HIPAA compliant secure texting. Do switchboard operators still exist? Short answer: yes. The job just looks much different than it used to. Today’s telephone operators are specialty agents, working directly in customer service to manage large volumes of phone calls in facilities that may have their own internal phone systems. Instead of manually placing calls, today’s telephone operator is likely juggling multiple lines, performing triage on incoming calls in a call center or other multi-line phone operation. They’re also employed in emergency dispatch centers and other places where a human voice and expertise is needed to route calls quickly and efficiently to the right place. |
