Answering Service Success
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 Rent-All Rentals has been serving its community since 1985. Known for its wide range of equipment rentals and local expertise, the team has always taken pride in providing hands-on, in-person service. When a new owner stepped in, one of his first priorities was to improve customer service, streamline communication, and catch every opportunity to connect with potential customers. But there was a problem--the phone. “We were missing calls constantly,” he shared. “The guys were under a piece of equipment, loading trailers, or helping walk-in customers. Everyone was doing the best they could, but we just didn’t have a great system in place.” For a few months, he routed extra calls to his own phone. That worked… until it didn’t. I couldn’t answer everything either. I’d be in a meeting, on the road, or deep in another task.” His web designer mentioned Tel-Com as a solution—and while he didn’t jump on it right away, the idea stuck. Eventually, after testing out the logistics and getting the system dialed in, Tel-Com was turned on for RAR. And then came the day that changed everything: a wave of calls came through Tel-Com in just a few hours. One of RAR’s long-time managers—who’s been there 20+ years—looked up and said: I had no idea how many calls we’ve been missing. This is a lot.” So we asked Rent All Rentals a few questions about their experience with Tel-Com:Q: What’s been the biggest change since adding Tel-Com? A:We’re not missing opportunities anymore. Every call is captured, and we’re able to follow up with customers quickly—even if we can’t get to them right away. That alone has brought in more business and helped us serve people better. Q: How has it helped your team? A:We didn’t want to hire a full-time receptionist just to answer the phone—but we also didn’t want to keep letting calls go to voicemail. Tel-Com gives us the benefit of a front desk without needing more staff. It’s helped us scale without sacrificing service. Q: What’s your favorite feature of the Tel-Com system? A: The text message notifications have been a game-changer. As soon as a call comes in, our team gets a quick text with the message. We can instantly see what the customer needs—and in most cases, we already have the answer by the time we call them back. It’s fast, clear, and saves us a ton of back-and-forth. Q: What would you say to other small business owners? A:If your phone is ringing and no one’s picking up—it’s costing you money. Tel-Com makes it easy to stay on top of communication while staying focused on what you do best. At Tel-Com, we love seeing businesses like Rent All Rentals thrive. Whether you're a solo operation or a busy team, our answering service helps you stay responsive, professional, and connected--without adding to your payroll. Want to share your success story? We’d love to feature you next! |
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