Round-the-clock call center service is essential to the elevator repair and lift services industry. Tel-Com Answering Service's professional call center agents are trained to handle the emergency and repair calls that your business depends on. From technician dispatch to appointment scheduling, Tel-Com Telephone Answering Service is one of the best all-in-one inbound call center solutions.

Our elevator and lift service call center can answer call boxes in elevators 24/7, responding to passengers that are stuck or experiencing issues in an elevator. Our system can automatically determine the elevator's address through a database of caller IDs for each elevator location. From there, call center agents are able to calm stranded riders and dispatch on-call technicians.

Tel-Com elevator and lift service call center is also equipped to handle calls for manufacturers and resellers. Our call center agents are trained to provide sales support for commercial elevator and high-end residential elevator dealers, as well as for businesses selling stair lifts and car lifts for elderly or physically challenged individuals. Additionally, our agents can monitor automated phone and email notifications for service updates or potential issues.

Agents can also screen calls for service or maintenance, as well as acting as sales or technical support. Capturing leads, forwarding callers to the appropriate sales contact, gathering caller information, sending email brochures and driving callers to your Web site — Tel-Com’s call center agents are prepared to address any number of requests by your callers. Following a unique script developed with your company's and callers' needs in mind, Tel-Com agents handle calls in a way that reflects your own commitment to professionalism and efficiency.

Tel-Com Telephone Answering Service offers a variety of message delivery methods, including email, text message, voice mail and fax. Whether you want to be notified of emergencies as they occur or to receive messages during business hours only, Tel-Com alerts you of your calls through the method you prefer. Rather than waiting for calls to come in, you can focus your energy on growing or maintaining your business, or simply enjoy your extra free time with family and friends.

Let your elevator and lift service business be the most effective it can be with the call center services of Tel-Com Answering Service. Whether you need 24/7, after-hours or overflow call support, Tel-Com’s professional call center agents are trained to meet all of your inbound call center needs.

 

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 800-876-1985